![]() ![]() Creating issues and comments from emailĥ - In case you still facing this issue, please provide us a screenshot of the e-mail you are sending with the comment (Displaying sender, subject, etc) and another screenshot of your handler properties, like the one I sent you. Please, use the following Cloud documentation to configure your handler: Please, follow the steps below to troubleshoot it:ġ - Check if the e-mail address trying to add the comment through e-mail to the issue can log in in JIRA and add it through the User interfaceĢ - If he is not allowed to do it, check if your handler is properly configured with a Default reporter or to create the user when the e-mail is sentģ - Check if the e-mail is not creating a new issue instead of adding a new commentĤ - I see that the documentation you are using is related to JIRA server. To receive a password reminder via SMS, please enter the username or email address you use to sign in to My Account in the field provided below and click the Proceed. That being said, I believe your problem must be caused by some permission or misconfiguration in the Handler. In fact, the e-mail server handler should be appearing for you in the handler description: You are correct to presume that you don't need to set another POP3 e-mail box for the " Add incoming email to Comments" handler, you can select the Default Cloud mail server in the creation of the handler. I understand that you are not being able to add comments to existing issues through e-mail, however, the creation of issues is working just fine. The question I have is what email address do I send this email to? Is it (I assume I do not have to set up another POP3 PROJECT-123 (Add a comment with the entire email body) Our System Incoming Mail Settings are are such:ĭefault Cloud Mail Server Username: have two Mail Handlers set up: I am aware of these and other articles however this has not resolved the issue for me Hi, I am trying to set up a Mail Handler so that we can send an email to Jira Cloud and have it added as a Comment (and attach attachments) to the Issue.
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